Ordering & Payment

Tricky, tricky – but not impossible.
Ideally, you should treat your search for a particular color or special design like the search for your missing house keys, credit card or your kids’ favorite  toy, which he had in his hand just a moment ago and won’t  leave the house without, despite you having that urgent appointment.. When you start looking for something like crazy, you never find it. It’s better to stay cool, stop thinking about it, broaden your horizons and suddenly you’ll see it sitting there – your missing keys, misplaced card or long-lost bunny rabbit Snuggles, or something  even better that you weren’t even looking for.

Our stock of unique tarp specimens is not organized by color or design, but rather by model “only”. This means that we don’t know what we have where in storage; we only know that we still have X number of model X available. The bags are made in the Production department based on the availability of used truck tarps it receives and then sent to the corresponding distribution channels. The F-Store, Online Store or F-Dealer has only a minimal influence on the color mix that is put together for them. In other words, we don’t know which colors or designs we will receive in the next shipment and can “only” offer you what you see in the Online Store. 
However, we regularly post new products online (see point 4), so I’ll cross my fingers for you and hope that by checking in regularly, you’ll find what you’re looking for.

Yes! Every product sold online is a one-off item that has been photographed with great attention to detail by our all-round photography expert and gospel singer Mr Clever, in our own man-sized photo booth. So you don’t place an order based on a sample photo, but rather, you actually receive the actual unique product that you saw online. As soon as a product has been ordered, it’s image disappears from our online store. Depending on your screen settings, some colors may appear slightly different. If you want to be doubly sure, please contact us and tell us the product’s F-ID number (for example F152_01234) and we’ll take a look at your selected product in person and let you know about any deviations.

Unfortunately, that’s not possible. Seeing as we sell one-of-a-kind products, reserved items would have to be removed from our range and if our online store received too many reservations at once it would suddenly appear empty, even though we hadn’t actually sold anything. 

There are two reasons for this:

A) Someone else simply snatched  the particular product that was in your basket from under your eyes. Every product is a unique item and cannot be reserved by adding it to your shopping basket (see point 5). Everything in your basket can still be viewed and purchased by other shoppers.

B) You held off for too long and our system’s hourly “cleaning routine” emptied your basket. Your best bet is to simply check whether that product is still displayed online and add it to your shopping basket again. (If you can no longer find the product – see A)

Nope, sorry, we don’t do gift wrapping. Freitag values inner beauty and, if we’re honest, we’re really terrible at wrapping presents. We have no idea how the people at Lush manage to make their presents look so good.

Our online store currently offers the following payment options:
PostCard, PayPal or credit card (VISA, MasterCard, JCB and American Express).

Exactly, we don’t let you buy now and pay later. Essentially we’re very similar to  drug dealers – we want to see the cash first before we hand anything over. Our financial shark Peter is extremely strict about this: “Payment on receipt of invoice? That’s for wimps! What next?".